You have 28 calendar days to return an item from the date you received it. You must notify us if you wish to return an item within 14 days of receiving it. You then must return the item within the next 14 days. If 28 days have gone by since your purchase, unfortunately we can't offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Refunds will be credited to the original method of payment, within a certain amount of days. We recommend using a recorded delivery service, as we can't be responsible for items lost in the mail. You will be responsible for paying for your own shipping costs and any re-delivery charges for exchanges, unless the item is faulty in which case return postage will be fully refunded. Please send your package to the following address: The Woodland Workshop, High Trees, Bishops Down Park Road, Tunbridge Wells, Kent, TN4 8XU
We recommend using a recorded delivery service, as we can't be responsible for items lost in the mail. You will be responsible for paying for your own shipping costs and any re-delivery charges for exchanges, unless the item is faulty in which case, return postage will be fully refunded.
If you have any questions or queries on how to return your item to us, do not hesitate to contact us.